Every quarter, we review customer feedback across all channels — product reviews, support tickets, social media, and our dedicated feedback portal. This quarter, over 12,000 customers shared their thoughts. We read every submission, and we want to share what we heard and what we are doing about it.
The most common request, by a significant margin, was for a longer warranty period. Our products are designed to last, and our customers said our one-year warranty did not reflect that confidence. Starting today, we are extending our standard warranty to two years on all products, and offering an optional three-year extended warranty at checkout.
The second most common request was for better ear cushion options on our headphones. We currently offer a single cushion type, and customers with different head shapes and skin sensitivities asked for alternatives. We are releasing three new cushion types — memory foam, cooling gel, and vegan leather — available in our accessories store now.
Thirdly, many customers asked for clearer communication about software updates. We are launching a dedicated changelog page and an opt-in email newsletter that notifies you when a firmware update is available for your device, along with a plain-language explanation of what has changed.
Thank you to everyone who took the time to share feedback. This company exists because of your trust, and it gets better because of your honesty.